Orders
You can place an order easily on our website. Simply browse our products, add them to your cart, and proceed to checkout. You will need to create an account or check out as a guest, provide your delivery details, and complete your payment.
Yes, but only within a limited time frame. Amendment or cancellation requests must be made before 11:00am.
Please contact us immediately at 01274 661756 or email support@watansuperstore.com. Changes cannot be guaranteed once your order has been processed for picking.
During the checkout process, you will see a field to enter your promo or voucher code. Enter the code there and click 'Apply'. The discount will be subtracted from your order total. Please check the terms of your specific voucher for any expiry dates or minimum spend requirements.
For our standard nationwide delivery, there is no minimum.. Some promotions, like a first-order discount, may require a minimum spend.
This limit is in place to ensure fair availability of popular products for all our customers and to prevent bulk reselling. If you require a larger quantity for a special event, please contact our customer service team, and we will do our best to accommodate you.
For very large or trade quantities, please call us on 01274 661756 to discuss your needs. We may be able to offer a bespoke quote and delivery solution.
Please inspect your order immediately upon delivery. If any items are damaged, you must notify us within 24 hours by calling us or emailing support@watansuperstore.com with photos of the damage. We will arrange for a replacement or refund as appropriate.
Absolutely. During checkout, you can use the "Order Instructions" box to leave notes for our team. This is the perfect place to specify a safe place for delivery, provide allergy information, or request no substitutions for specific items.
Delivery
A: For our nationwide service:
- Orders placed before 2pm are dispatched for delivery within 1-2 working days.
- Orders placed after 2pm are dispatched for delivery within 2-3 working days.
- We do not dispatch on weekends. Orders placed after 2pm Thursday will be dispatched on Monday.
B: For our Bd3 Service
- Orders before 6pm are dispatched same day
Our courier will attempt to leave your parcel in a safe place as per your instructions. If no safe place is available or specified, they will leave a card. For non-perishable items, you can usually rearrange delivery. For perishable items, you may need to collect them from your local courier depot to ensure freshness. We are not liable for missed deliveries.
Q: Do you deliver UK-wide? / Do you deliver everywhere in the UK? Yes! We offer a nationwide delivery service across mainland UK for a standard fee of £9.99. Please note that delivery times may vary for more remote locations.
Yes. Once your order has been dispatched, our courier partner will send you an SMS and/or email with your unique tracking number and a link to track your parcel in real-time.
Your order will be delivered by our trusted third-party courier service. It will be packed securely in appropriate packaging to protect your items, especially chilled and fragile goods.
Products & Stock
Our team will select a high-quality, closely matching alternative product of equal or greater value for you at no extra cost. You can opt-out of this service by leaving a note in the "Order Instructions" box at checkout.
You have received an alternative because an item from your original order was out of stock, and our policy is to provide a suitable replacement to ensure you get your groceries on time. If you are unhappy with the alternative, you can return it unopened for a credit or refund (return shipping is at your cost).
We love getting suggestions! Please email us at support@watansuperstore.com with the product name and details. We are always looking to expand our range to meet our community's needs and will look into sourcing it for you.
Our returns policy depends on the product type:
- Perishable Goods (Fresh, Frozen, Chilled): For quality and safety reasons, we cannot accept returns unless the item is faulty or incorrect upon delivery.
- Non-Perishable Goods: Unopened and unused products in their original packaging can be returned within 7 days of delivery for a refund. The customer is responsible for the return shipping cost.