Shipping-policy

Watan Superstore – Shipping Policy

1. Delivery Service Overview

Nationwide Delivery Fee: £8.99 for the first 20 kilos

Additional Weight: £3.00 for every 10 kilos thereafter (via third-party courier)

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2. Delivery Times

Orders Placed Before 2 PM: Delivered within 1–2 working days

Orders Placed After 2 PM: Delivered within 2–3 working days

Weekend / Public Holidays:

- No Saturday or Sunday deliveries

- Orders placed after 2 PM on Thursday will be dispatched the following Monday

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3. Tracking & Communication

A tracking number and estimated delivery window will be provided by our courier via SMS/email.

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4. Failed Deliveries & Liability

Missed Deliveries:

-If no one is available, the courier will attempt to leave the parcel in a safe place (if specified during checkout).

Perishable Items: Must be collected from the local depot if delivery fails.

Non-perishable Items: May be redelivered (fees may apply).

Customer Responsibility:
Watan Superstore is not liable for:

- Failed deliveries due to incorrect/missing delivery instructions.

- Perishable goods spoiled after a failed delivery attempt.

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5. Important Notes

Delivery slots are estimates only (delays may occur due to traffic, weather, etc.).

Review your order confirmation carefully and contact us immediately if there are any errors.

 

Service	Delivery Time	Charge	Details & Conditions
Nationwide Delivery	1-2 working days (orders before 2pm)	£8.99 (for first 20 kg)+ £3.00 (per 10 kg after 20 kg)	Delivered by a third-party courier. Fees increase with weight.
BD3 Delivery	Same day	From £1.99	Local delivery service. Terms & Conditions apply.
Click & Collect	Same day	FREE	Collect your order directly from the store.

 

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Need Help?

📞 Phone: 01274 661756
📧 Email: support@watansuperstore.com