If this product is out of stock a closely matching alternative product will be provided for the same cost. If no alternative can be found or if a lesser-value alternative is provided, we will issue a discount voucher code for the equivalent amount or a refund to the original payment card.

PLEASE NOTE: If you do not wish to receive an alternative for a particular product, please leave a note in the "Order Instructions" tab at the top right of the cart page. Also, If an alternative item is available, its allergy information may be different so please state any allergies in the Order Instructions tab. 

Watan Superstore – Shipping Policy

1. Delivery Service Overview

Nationwide Delivery Fee: £8.99 for the first 20 kilos

Additional Weight: £3.00 for every 10 kilos thereafter (via third-party courier)

2. Delivery Times

Orders Placed Before 2 PM: Delivered within 1–2 working days

Orders Placed After 2 PM: Delivered within 2–3 working days

Weekend / Public Holidays:

- No Saturday or Sunday deliveries

- Orders placed after 2 PM on Thursday will be dispatched the following Monday

3. Tracking & Communication

A tracking number and estimated delivery window will be provided by our courier via SMS/email.

4. Failed Deliveries & Liability

Missed Deliveries:

-If no one is available, the courier will attempt to leave the parcel in a safe place (if specified during checkout).

Perishable Items: Must be collected from the local depot if delivery fails.

Non-perishable Items: May be redelivered (fees may apply).

Customer Responsibility:
Watan Superstore is not liable for:

- Failed deliveries due to incorrect/missing delivery instructions.

- Perishable goods spoiled after a failed delivery attempt.

5. Important Notes

Delivery slots are estimates only (delays may occur due to traffic, weather, etc.).

Review your order confirmation carefully and contact us immediately if there are any errors.

Need Help?

📞 Phone: 01274 661756
📧 Email: support@watansuperstore.com